We never stop cleaning! As standard practice, we use the industry’s best practices for thoroughly cleaning and disinfecting enclosures, bedding, bowls, common areas, and play areas multiple times per day.
We maintain proper humidity levels, air circulation, and ventilation to eliminate the spread of bacteria and viruses.
We conduct a thorough pre-entry wellness check for each dog to ensure that we do not accept any dogs who show signs of respiratory illness, including a runny nose, sneezing, or cough. In the event we observe any of these symptoms upon check-in, we will not accept the dog. At the same time, we ask that pet parents not bring dogs to Social Pet Hotel if any of these symptoms are present.
We routinely monitor all consumption, elimination, behavior, and each pet’s overall health each day and notate any changes in the pet’s file. If we see a runny nose, hear a cough, or suspect any sort of illness, we contact the pet parents. If we cannot reach a pet parent or secondary contact, we will not hesitate to seek veterinary attention for the pet.
We require all pets to have up-to-date vaccinations, including Rabies, Destemper/Parvo combo, and Bordetella, and we highly recommend the Canine Influenza vaccine.