Get the Facts
FAQs
Find all the answers to your questions here!
For reservations please call – 609-259-1900. You may also book online by selecting the “Request a Reservation” button displayed throughout the website and one of our dedicated Reservation Specialists will contact you. We look forward to learning all about your pet and our wishes, and helping you personalize a successful visit to Golden Paws Pet Resort & Spa.
Keeping your pet active and engaged with our team is essential to ensuring they quickly acclimate to the new sights, smells, and surroundings. We keep our guests focused on all the fun and attention they are receiving instead of thinking about being away from you!
Each of our Lodging Packages includes a Classic Accommodation, a cozy bed, your dog’s food prepared according to your instructions, plenty of fresh water, housekeeping services throughout the day, and a healthy balance of activity and personalized attention based on your pet’s individual needs. When you book your reservation, you will also have the option of upgrading to a Deluxe or Premium Suite based on our availability.
We know that older dogs lounge around and may sleep even more than the average 12-14 hours a day that adult dogs usually sleep. However, when staying away from home, it is even more important for our guests to receive an enhanced level of attention and personalized care. While your senior pup may not want to run, romp, and play, a daily schedule filled with individual activity or pampering sessions ensures they are comfortable with us and the environment. With each interaction, we closely monitor their health and well-being, so they are happy and healthy when they return home to you.
To ensure the health and safety of each guest, all pets entering Golden Paws Pet Resort & Spa are required to provide vaccination records from the veterinarian before arrival.
- Dogs must have current Rabies, DHPP, and Bordetella, and we highly recommend the Canine Influenza vaccine. We also require dogs to be on a flea and tick preventative.
- Cats must have current Rabies and FVRCP (Feline Distemper Combo) vaccinations. Any questions regarding vaccinations please call us.
Monday through Friday, 6 am – 7 pm Saturday, 8 am – 4 pm Sunday, 11 am – 4 pm
Lodging check-in times
Check-in: 9:00 AM to 3:00 PM
We ask Lodging guests to arrive after 9:00 AM to avoid long wait times during daily Daycare drop-offs, and ensure we can review the details of each guest’s visit with us.
Please try to arrive no later than 3:00 PM to ensure your furry family member has plenty of time to have some fun and acclimate to the surroundings and our pet care team before bedtime.
Lodging check-out times
Check-out: 9:00 AM to 5:30 PM
Please arrive after 9:00 AM to pick up your pet to avoid long wait times during daily Daycare drop-offs. If you arrive before 1:00 PM, we will deduct the accommodation portion of your daily rate. If you arrive between 2:00 PM and 5:30 PM, you will pay for another day of lodging.
We love meeting pet parents and giving tours of our beautiful facility. While we do not require an appointment, we do recommend that you visit between 10:00 AM and 4:00 PM during the week, and between 10:00 AM and 2:00 PM during the weekend.
Labor Day – Closed.
Thanksgiving Day – Closed.
Christmas Eve – lobby closes early at 4pm.
Christmas Day – Closed.
New Year’s Eve – lobby closes early at 4pm.
New Year’s Day – Closed.
Easter Day – Closed.
Memorial Day – Closed.
Fourth of July (July 4th) – Closed.
It is very common for dogs’ paw pads to be a little sore when they first begin attending Daycare as they get used to playing on a new surface for longer periods than they play at home.
Our play areas are covered in antimicrobial soft turf with a drainage system underneath for cleaning and disinfecting. The turf is designed just for dogs and easier on their paws and joints than many other surfaces.
Our highly trained team keeps a watchful eye on each dog that participates in group play with other canine friends. Dogs play with their mouths and paws, so it is not uncommon for some dogs to have minor cuts, scrapes, or lose small patches of fur as a result of attending Daycare. It is also possible for dogs to get some minor scrapes or even rawness on their noses, since they use their noses to explore the different sights and smells. During rest time, they may rub their noses at the bottom of the door as they try to sniff out the scents on the other side. If they are persistent this could lead to scratches and soreness on their nose.
Rest assured, we do not allow aggressive dogs to attend Daycare or spend the night at Golden Paws Pet Resort. We maintain the safest staff to pet ratio to ensure each dog is safe and enjoys their experiences here at Golden Paws.
Our top priority is the safety of each guest. While it is very rare for a dog to get hurt, we have protocols in place and have members of our team who are certified in pet first aid and CPR. In the case of an illness or injury, we quickly assess the situation and take the pet to the closest veterinarian while someone contacts the pet parent.
Some dogs may experience minor weight loss during a Lodging or Daycare visit. Some dogs take longer to acclimate to the new surroundings and may only nibble at their food at first. However, we try to keep dogs even more active than at home since we know the more active and engaged dogs are during the day, the more they will eat and the better they will sleep while they are here with us. The extra activity does burn more calories, so it is not uncommon for dogs to lose a few pounds.
We have taken extra steps to ensure our senior guests stay happy and healthy. We offer a TLC package that provides special one-on-one attention and extra soft bedding for comfort. While senior pets may not be as active at home as younger pups, we know that a high level of interaction with our pet care team members is important.
We recommend consulting your veterinarian with all medical questions; however, it is common for some dogs to experience diarrhea in the first 48 hours after visiting due to the excitement and increased adrenaline upon returning home. Dogs experience the same level of excitement and increased adrenaline when they arrive, which is why we put such an emphasis on keeping each pet on an active daily schedule. Maintaining a daily routine of activities and human interaction allows dogs to release the extra energy and adrenaline and helps ensure they eat well, sleep well, and stay happy and healthy while in our care. If the symptoms persist and do not clear up in a couple of days, please contact your veterinarian, and then we ask that you keep us informed as well.
It is best to feed your dog at least 1 ½ hours before dropping him off at Daycare to prevent any bloat from occurring. Bloat can be caused from playing too soon after eating, which is a potentially life-threatening condition especially prevalent in larger breeds.
If it has been less than 1 ½ hours since your dog has eaten by the time you check-in, please inform the front desk team for the safety and well-being of your pet.
We recommend that you bring your pet’s usual food from home to avoid an upset tummy. All dry food must be divided into meal-sized portions and packed in individual sealed sandwich bags with each bag labeled with the pet’s name. Canned food as well as fresh food, like chicken or vegetables, is also welcome.
We provide a comfortable raised bed for all of our guests. You are welcome to bring your pet’s own bedding, as long as it will fit in our washer/dryers.
Your pet can bring up to 3 toys from home. Most toys are acceptable EXCEPT rope toys, tennis balls, and rawhide in any form. We will do our best to return the toys, but we cannot guarantee you will get the toys back as they can become damaged or separated from your pet during housekeeping services.
All pets entering the Resort and Spa are required to have current vaccinations. A veterinary certificate providing proof of vaccination is required at least seven days prior to visiting us.
★ Dogs must have current Rabies, Distemper, Parvo and Bordetella, and we highly recommend Canine Influenza vaccinations. We also require dogs be on a flea and tick preventative.
★ Cats must have current Rabies and FVRCP (Feline Distemper Combo) vaccinations.
Any questions regarding vaccinations please call us.
If your pet needs medication, supplements or vitamins, we require that you provide the medication to us in the original container. The container must clearly indicate the patient name, medication name, strength, dosage, and the prescribing veterinarian if applicable. Please do not bring any medication, supplements or vitamins already mixed with your pet’s food.
Note: Medication administration fees will apply:
★ Oral and topical is $4 per administration.
★ Injections are $10 per injection.*
*Please note: We do not accept cats needing insulin at this time.
Yes. We do ask that all pet parents place their pets on preventatives or check their pets for fleas and ticks before bringing them to play or stay. If fleas are found, we will call you and give your dog a flea bath at your expense.
Our pet resort has a state-of-the-art monitored security system with fire alarms and sprinklers. Our indoor/outdoor rooms are locked and secured overnight. Golden Paws’ owners and managers reside locally and are on call in the unlikely event a situation occurs overnight. They can be at the resort within minutes. Additionally, the police and fire departments are within one mile of Golden Paws.
