Frequently Asked Questions

Monday – Friday: 6am to 7pm
Saturday: 8am – 4pm
No Daycare on Sundays

Traditional Daycare is for highly social dogs who may already be familiar with off-leash group play or are comfortable and happy with a large group of canine friends throughout the day.

Our Enrichment Program builds confidence and patience through fun and engaging activities in small-group or private enrichment sessions. A combination of physical exercise and mentally stimulating activities in a fun environment promotes confidence in dogs and enhances the bond you share.

Day Stays are for pet parents who find they need daytime care for a pet on occasion and have no plans to commit to regular daily attendance. A Day Stay includes a comfortable accommodation, 3 individual playtimes, and potty breaks.

We are happy to set up an evaluation for you. During the Daycare evaluation, we’ll get to know your dog and then let you know which program we recommend. To get started, give us a call at 609-259-1900

We look forward to hearing from you!

Yes, we have separate areas designated for dogs of varying sizes and temperaments.

We separate dogs into a variety of groups based on each dog’s size, temperament, playstyle, preferences, and energy level.

Our pet care team undergoes weeks of training in dog body language, dog behavior, and continuing education to ensure the safest off-leash play environment. We are also certified in Pet First Aid & CPR. Consistent communication with pet parents is also required so we are kept apprised of any changes at home like a new baby, a new dog, or any experience that may impact a dog’s disposition.

Our staff is trained and certified in Pet First Aid & CPR and follows our strict safety protocols in the event a dog requires medical attention. Part of those protocols is to notify the pet parent immediately and maintain frequent contact.

It is not required to bring lunch or snacks for your dog while they are here for daycare. If you are concerned about your dog getting hungry throughout the day, we recommend offering extra food at breakfast and dinner. This will also help compensate for the extra calories burned during playtime.

Absolutely! We encourage pet parents to call and check in on their pup.

We offer a quick and convenient drop-off and pick-up process. Drop-off consists of simply checking that your pet is on the schedule, followed by a team member greeting you and escorting your pup to begin their fun-filled day with us.

Our pick-up process is also designed to be swift and hassle-free. You can streamline pick-up by taking advantage of our convenient daycare packages or securely storing your credit card information for seamless check-out.

Yes, every dog goes through an evaluation process to see which Daycare program suits them best. Our trained staff will spend time with your pup, introducing them to multiple staff members and getting them used to the sights and smells of the facility. We carefully and methodically match dogs with other canine friends who are the same size and share complimentary temperaments and playstyles.

There are no breed restrictions for dogs attending daycare. Every dog will go through the same evaluation process.

If your pet has a medical condition that may impact their comfort or safety in a group setting, we are happy to have them join us in our Day Stay program. This program consists of one-on-one activity with a staff member.

Taking reservations allows us to schedule the appropriate number of team members for each type of Daycare program we offer to ensure each pet has a safe and successful visit.

Dogs become accustomed to being with the same dogs when they’re here with us, which keeps the groups cohesive and promotes safe play. In our Traditional Daycare program, you may change your days based on availability, but if your dog participates in our Enrichment Program, you will need to sign up for specific days of the week and attend on those days each month

Regular Attendance: When dogs visit us regularly, they become comfortable with the surroundings, our team, and other pets they encounter. Regular attendance allows pets to focus on the fun learning experiences we provide rather than needing to reacclimate each time they visit.

Random Attendance: When dogs attend Daycare on random days throughout the month, they are forced to reacclimate to the surroundings, our team, and most importantly, to the dogs in the group who already know each other well. When a new dog enters an established group, it can be disruptive and negatively impact the cohesiveness and safety of the dogs and our staff.

We maintain a staff-to-pet ratio of 1:10-15 for Traditional Daycare, and 1:3-6 for the Enrichment Program. These smaller ratios allow us to provide personalized attention to each dog and note any health or behavioral issues in a timely manner.

Our daycare team is trained in dog body language and dog behavior, so if they see any sign of a dog becoming overly excited or irritated, they take steps to diffuse the situation before it ever becomes an issue.

Being proactive and anticipating each dog’s needs is one of the reasons so many veterinarians recommend us.

If you haven’t been back in 6 months or more, we will need to set up a new evaluation so we can recommend the best program, based on your pup’s playstyle and preferences since the last visit. While your dog’s disposition may not have changed, the dynamics of our various groups may have changed and this is an extra precaution we take to keep all pets safe.

We schedule our team in advance to ensure we have the appropriate number of qualified staff to care for each guest.

If your dog participates in our Traditional Daycare program, we ask that you notify us within 24 hours of your reservation to let us know your dog cannot attend, and we will not deduct a day from your package.

If your dog participates in our Enrichment Program, missed days are non-refundable since all dogs are scheduled for specific days, and there is no opportunity for us to offer that spot to another dog.

The monthly package you select depends on how often your pet attends each week. Our packages are priced so the more often your pet attends, the more you save on the daily rate.

The health and safety of each dog is our top priority, and we spend lots of extra time with dogs who attend less frequently.

The more a dog is here with us, the more quickly they acclimate to our team and the environment.

When a group play dog attends less frequently, we spend a lot of extra time re-introducing and reacclimating that dog into the group to ensure they are comfortable and the other dogs don’t become overly excited, which can impact the cohesiveness of the group, and safety of each dog and our team.

Yes, we are happy for you to purchase a larger monthly daycare package and split the days between your pets based on how often you want them to attend. The monthly packages are designed to be used within one month, but they do expire 60 days after purchase to give you some flexibility when you travel or have other plans.

The packages are non-refundable, which is why we want to help you select the package that matches the number of days you plan to bring your pet each week.