Frequently Asked Questions

Hours & Tours

Monday through Friday, 6am – 8pm Saturday, 8am – 4 pm Sunday, 8am – 11am – 4pm – 6pm

We welcome visitors and understand that as good pet parents, you should meet the people who will care for your pet(s) and see where  they will stay and play.

This will ensure that you are comfortable when leaving them here at Golden Paws.

No appointment is necessary for a tour, however we prefer that you come between the hours of 10am and 4pm, Monday through Saturday.

For reservations please call – 609-259-1900

OR

You can fill out the form below and our Reservation Specialist will contact you to discuss our options and to make an appointment.

Preparing Your Pet

 

It is best to feed your dog at least 1.5 hours before having them come in for daycare to prevent any bloat from occurring. Bloat is a serious condition that is caused from playing too soon after eating, and it can be potentially deadly!

If it has been less than 1.5 hours since your dog has eaten by the time you check-in, please inform the front desk staff for the safety and well-being of your pet.

We do request that you bring your pets’ food from home to prevent them from getting any upset stomachs. This can be caused if food is switched over too rapidly during their stay.

Rest assure however if we ever happen to run low on your pet’s food, we do carry premium pet food at our facility that we will slowly start to incorporate into their meals before switching over completely.  We also carry chicken,  broth, white rice, and pumpkin for our picky eaters.

We do ask that you please pre-portion their meals into individual ziploc baggies for convenience and place anything that needs to be refrigerated into separate containers.  

Every pet will be fed according to their regime at home; whether it be once, twice, three times, or free feed throughout the day.

 

We will provide bedding for all of our guests, however, if you would like to bring your own bedding from home, please make sure it is able to be laundered. 

We encourage you to bring in items such as a towel, small blanket, or even an article of clothing to make your pet feel even more at home during their stay with us.

Toys are always welcomed, however, we are unable to accept any rawhides, fragile or small bones, or any toys that may impose a choking hazard. If ever a chance you forget any toys rushing out of the house, we also have some for sale in our in-house retail section.

We do ask that all pet parents to limit the amount of belongings to 3 personal items or less. We notice that the pets are usually having so much that they don’t have enough time to play with all their toys.

All items that are able to laundered, will be cleaned and ready to go on the day of pick-up. 

DOGS: Rabies- Every 3 years, (The first time a dog is ever given a Rabies vaccine it is only good for a year). DHLPP- Annually or every 3 years Bordetella- Semi-annually or Annually Canine Influenza- Recommended but not mandatory- Highly recommended annually Negative Fecal Exam- Annually

CATS: Rabies- Annually FVRCP- Annually Negative Fecal Exam- Annually

Any questions regarding vaccinations please call us.

We are able to administer any oral or topical medications that your pet may require. There will be a $3 administration fee per day for any medications

We are also able to administer insulin for any of our diabetic pets. there will be a $7.50 administration fee per insulin injection.

We do ask that all pet parents to inform our staff about any medications during the reservation process, so we are already prepared when it is time for your pet to come stay with us!

Please refrain from pre-pill pocketing or pre-wrapping any medications, as well as bringing entire containers of pills. We ask that you only bring enough for their stay as well as a few extra, just in case. 

 

Yes!

$1.00 included in your flat rate of boarding goes to providing general health care insurance for your pet during their stay.

Yes.

There is a holiday fee of $7.50 per day (charged on the day of holiday only).

Yes.

We do ask that all pet parents place their pets on preventatives or check their pets for fleas and ticks before bringing them to play or stay.

Your pet will receive a mandatory Capstar pill that will kill any live fleas if any are found.  A fee will apply for the administration. Ticks that are found, will be removed.

If a vet visit is warranted, a fee will be applied. 

Our Facility has monitored security, fire sprinklers, fire alarms, and we have managers that will be alerted if in the unlikely event something was to occur they can be there within minutes.

The police and fire department are within 1 mile of Golden Paws. Studies show that the dogs sleep better at night without a human present. Soothing music is played throughout the facility to help the dogs and cats sleep.

Our  indoor/outdoor rooms are closed off overnight for security purposes.

If your dog requires overnight monitoring, the best option is to look into “In-Home” pet care or medical boarding (provided by most veterinary hospitals).

Health Guidelines

 

It is very common for dogs’ paw pads to be sore after spending the day having fun, especially when they first start coming.

Most dogs’  paws are not accustomed to playing all day, but it is only temporary, as they come more and more, their pads will get stronger. 

We require that all dogs attending daycare be on a flea and tick prevention.

We try extremely hard to keep fleas away, but unfortunately 1 dog with fleas can pass them on to many others if they are not on an effective flea control program.

Any dog found with fleas will be given a Capstar pill to kill the fleas at the owners expense.

Also know as “Stress Colitis” or inflammation of the colon, is a very common sign to see after your dog comes home.

You may notice that your pet is happy to be back with you, but soon vomits or develops diarrhea. This can be associated with being in a new place, with new smells, new people and around new dogs. 

Dogs may also develop mucus or blood in their stool with Stress Colitis, however it can easily be treated with either a bland diet (usually boiled chicken and white rice) or an antibacterial prescribed from your vet. It should clear up within a 3-5 days.

If it does not clear up, contact your veterinarian as further diagnostics may be warranted to investigate for any other underlying causes.

We do our best to minimize any injuries to your Pets while they are playing here at Golden Paws in their playgroups, they may at times, play a little rougher and wrestle around more with each other, through out the day. This interaction is very good for socialization and for your dog to burn energy.

During this play, it is NOT uncommon for some dogs to leave with minor cuts, scrapes,or lose small patches of fur. They love this type of play and we have trained supervisors monitoring the group at all times. Rest assure, that we absolutely do not allow aggressive dogs at our resort. It is also possible for some minor cuts or abrasions to go unnoticed. Although very rare, occasionally some rough play may result in more serious injuries.

It may also be possible for your dog to get some minor cuts, scrapes or even rawness on their noses. This is due to the fact that some dogs may become curious at all the different sights and smells at a Pet Care Facility. Some dogs may rub their noses at the bottom of the door of their room in an attempt to “smell” what’s going on. And with persistence this may lead to nose soreness.

All of our staff members are certified in pet first aid and CPR. We will take excellent care of your dog.

In case of illness or injury, we quickly assess the situation to determine what plan of action to take. Our concern is always what is best for you pet.

Depending on the situation, we will either rush the Dog to the closest vet or, in non-emergency situations, we will make the effort to take them to their own vet.

Some dogs may experience some minor weight loss while attending daycare.

Remember, they are playing harder then normal with their friends and constantly moving around which burns a lot more calories. This is much different then their sedentary lifestyle at home.

Also some dogs may not be eating all of their food, due to the fact that there in a new environment. So it is not uncommon for them to shed a few pounds.

Being away from home can be more stressful for older pets then younger ones. They are more set in their ways, and their patterns are more deeply integrated.

We have taken steps to make sure your senior pet goes home happy. We have more one on one attention given, extra soft temperpedic bedding.

Also we will try to keep all your pets schedules the same as home.